Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
VELORA ships worldwide. We deliver to customers across Africa, Europe, North America, Asia, and beyond.
Estimated Delivery Times
- Nigeria & West Africa: 3–7 business days
- Rest of Africa: 7–14 business days
- Europe & North America: 7–14 business days
- Asia, Australia & Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions may apply — check our current offers at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at [your email address]. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, reach out to us at [your email address] or through our Contact page.